FAQ

For immediate reference, the answers below provide a quick guide; the linked full policies supply the governing detail.

Is the return label my expense?

As a general rule, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

What is the expected delivery schedule?

Under the applicable policy, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Are any discretionary returns excluded?

When more detail is useful, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

What does this catalog focus on?

For a concise answer, the live selection covers the products shown in the store's current live catalog; the product listing controls item-specific use, care, and safety details.

Is delivery available outside the U.S.?

To clarify the customer-care standard, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

May I stop an order before dispatch?

In this summary, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

How are taxes handled?

For a clearer overview, Taxes are collected as required by applicable law.

How can I follow the parcel?

For customer reference, a tracking number is sent after each order is dispatched.

How quickly is an approved credit posted?

For policy guidance, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

Which currency and cards are supported?

Within the store policy framework, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

What return option is available after arrival?

In practical terms, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

Merchant and Customer Care Information

For a concise answer, Store name: thehydrojug

Under the applicable policy, Contact email: Support@thehydrornd.shop

For customer reference, Phone: (732) 318-7645

In practical terms, Physical and return address: 39 Marion Pl, Jersey City, NJ 07306, US

As a general rule, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).