Payment Policy

About Credit/Debit Card

To clarify transaction terms, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The secure checkout displays the methods available for the transaction, subject to issuer authorization.

Authorization and Data Security

For customer reference, the payment provider can request authorization when an order is submitted. The customer must be entitled to use the chosen method and provide accurate information; an unsuccessful or unverifiable payment can delay or cancel the purchase. To keep billing expectations clear, Shopify and the applicable processors handle card data through their security controls, and full card numbers should never be emailed.

Currency and Checkout

As part of secure payment handling, The checkout, displayed prices, order totals, and completed charges are denominated and processed in USD.

Tax, Cancellation, and Credits

For eligible transactions, Taxes are collected as required by applicable law. Before shipment, cancellation can be requested. Under this payment standard, a refund that is approved goes back to the original payment method and usually appears within 5–10 business days after issuance, subject to the card provider’s timing.

Merchant and Customer Care Information

For a clear payment record, Store name: thehydrojug

For payment transparency, Contact email: Support@thehydrornd.shop

Within the checkout process, Phone: (732) 318-7645

Under the store payment process, Physical and return address: 39 Marion Pl, Jersey City, NJ 07306, US

In relation to checkout and payment, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).