Shipping Policy

Shipment Visibility

Under the stated fulfillment timeline, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

U.S.-Only Delivery

To clarify the delivery standard, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

Address, Cancellation, and Tax

As part of our U.S. delivery service, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. For order and tracking support, Taxes are collected as required by applicable law.

From Order Review to Carrier Transit

To keep delivery expectations clear, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

Merchant and Customer Care Information

Within the customer-care standard, Store name: thehydrojug

Under this Shipping Policy, Contact email: Support@thehydrornd.shop

For U.S. order fulfillment, Phone: (732) 318-7645

For customer reference, Physical and return address: 39 Marion Pl, Jersey City, NJ 07306, US

Within our shipping process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).